Term and Conditions

Last Updated: [Insert Date]

1. Website Usage

1.1 Access and Eligibility

Our lighting solutions are available to residential and commercial customers worldwide, excluding certain remote areas in Asia. Users must be at least 18 years old or have parental consent to make purchases.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain confidentiality of your login credentials
• Notify us immediately of any unauthorized account activity

2. Products and Services

2.1 Product Descriptions

We specialize in premium lighting solutions including:

• LED, Halogen, and Incandescent Bulbs
• Commercial Lighting Systems
• Portable Lighting (Flashlights, Lanterns)
• Lighting Accessories and Batteries

While we strive for accuracy, product images may vary slightly from actual items. Technical specifications take precedence over visual representations.

2.2 Product Limitations

Certain products have special handling requirements:

• Ballasts Bypass Bulbs require professional installation
• Halogen bulbs have sensitive filament structures
• High Bay Lights are designed for commercial use

Note: Improper use may void warranties.

3. Ordering and Payment

3.1 Order Process

Orders constitute an offer to purchase, which we accept when we ship. We reserve the right to:

• Verify payment information before processing
• Limit quantities for fair distribution
• Cancel orders for pricing errors or stock issues

3.2 Payment Options

We accept:

• Visa, MasterCard, JCB
• PayPal

All transactions are processed in USD. International customers may incur currency conversion fees.

3.3 Pricing Policy

Prices are subject to change without notice. Discounts cannot be combined unless specified. Commercial/bulk orders may qualify for special pricing.

4. Shipping and Delivery

4.1 Processing Time

Orders typically process within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information upon shipment.

4.2 Shipping Methods

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

Remote areas may experience delays. Customers are responsible for any customs fees or import duties.

4.3 Delivery Issues

Report non-delivery within 30 days of shipment. For damaged packages, contact us within 48 hours with photos of damage.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery (30 days for unopened commercial bulk orders). Items must be:

• In original condition with packaging
• Unused/uninstalled
• Accompanied by proof of purchase

5.2 Non-Returnable Items

• Ballasts Bypass Bulbs (special installation)
• Opened batteries (safety precaution)
• Custom commercial lighting
• Used halogen bulbs

5.3 Refund Process

Refunds are issued to the original payment method within 3-5 business days after return approval. Deductions may include:

• Original shipping costs (unless our error)
• 15% restocking fee for commercial returns (20+ units)

6. Intellectual Property

All website content, product designs, and Luminexm branding are our exclusive property. You may not:

• Reproduce, modify, or distribute our content without permission
• Use our trademarks in connection with unauthorized products
• Reverse engineer our proprietary lighting technologies

7. Liability and Disclaimers

7.1 Product Use

Our lighting products are for intended uses only. We’re not liable for:

• Improper installation or misuse
• Incidental/consequential damages
• Third-party modifications to our products

7.2 Website Operation

We strive for uninterrupted service but cannot guarantee:

• Error-free website operation
• Immediate resolution of technical issues
• Absolute security of data transmission

8. General Provisions

8.1 Policy Changes

We may update these terms periodically. Significant changes will be communicated to active customers via email.

8.2 Governing Law

These terms are governed by Illinois law. Disputes shall be resolved in courts located in Cook County, IL.

8.3 Contact Information

For questions about these terms:

Luminexm Store
4556 Lowland Drive, Hickory Hills, US 60457
Email: [email protected]
Phone: +1 (555) 789-0123
Hours: Monday-Friday, 8:00 AM – 6:00 PM CST