At Luminexm Store, we’re committed to brightening your space with our premium lighting solutions. While we strive for perfection in every bulb and fixture, we understand that sometimes a product may not meet your expectations. Our Returns & Exchanges policy is designed with the same clarity and efficiency as our LED lighting systems.

Key Policy Highlights

  • 15-Day Return Window: Returns accepted within 15 days of delivery
  • Free Return Shipping: On qualifying orders over $50
  • Fast Refunds: Processed within 3-5 business days of receipt
  • Commercial Lighting Specialists: Dedicated support for bulk orders

Eligibility Criteria

To be eligible for a return or exchange, your item must:

  • Be in its original condition (unused, uninstalled, with all packaging intact)
  • Include all original accessories, manuals, and documentation
  • Have proof of purchase (order number or receipt)

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Ballasts Bypass Bulbs: Due to specialized installation requirements
  • Opened Batteries: Household and commercial batteries (safety precaution)
  • Custom Commercial Lighting: Specially ordered high bay lights and light bars
  • Used Halogen Bulbs: Due to their sensitive filament structure

Note: Damaged or defective items in these categories will be replaced under warranty.

Our 3-Step Return Process

Step 1: Initiate Your Return

Contact our Customer Illumination Team within 15 days of delivery:

  • Email: [email protected]
  • Subject Line: “Return Request – [Your Order Number]”
  • Include: Product name, reason for return, and preferred resolution (refund or exchange)

Return Request Template

Subject: Return Request – #LXM12345

Body:
Dear Luminexm Team,

I would like to request a return for the following item from order #LXM12345:
– Product: [Product Name/Model]
– Reason: [Defective/Incorrect Item/Not as Described/Change of Mind]
– Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Return Authorization & Shipping

Within 24 business hours, you’ll receive:

  • A Return Merchandise Authorization (RMA) number
  • Prepaid return label (for qualifying orders over $50)
  • Detailed packing instructions

For self-arranged returns: Ship to:
Luminexm Returns
4556 Lowland Drive
Hickory Hills, US 60457

Step 3: Inspection & Resolution

Once received at our facility:

  • We’ll inspect the item within 2 business days
  • You’ll receive email confirmation of approval/denial
  • Refunds or exchanges processed immediately after approval

Refund Information

Processing Time: 3-5 business days after return approval

Refund Method: Original payment method (credit card, PayPal, etc.)

Deductions:

  • Original shipping costs (unless return is due to our error)
  • Restocking fee of 15% for commercial lighting returns (bulk orders over 20 units)

Exchange Process

For exchanges:

  1. Follow the standard return process
  2. Specify your desired replacement item in your request
  3. We’ll ship the new item once the return is received
  4. Price differences will be refunded or charged accordingly

Note: For commercial clients with urgent needs, we may ship replacements immediately with prior approval.

Damaged or Defective Items

If your lighting product arrives damaged or doesn’t function:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We’ll arrange expedited replacement at no cost

International Returns

For customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Customs fees/duties are non-refundable
  • Allow 3-7 additional business days for processing

Commercial Lighting Special Considerations

For our business clients purchasing high bay lights, commercial lighting systems, or bulk orders:

  • Extended return window available for unopened pallets (30 days)
  • Dedicated account manager for return coordination
  • Special arrangements for cross-shipping of urgent replacements

Contact your account representative or [email protected] for assistance.

Questions?

Our Customer Illumination Team is ready to brighten your day with answers:

Email: [email protected]
Phone: +1 (555) 789-0123
Hours: Monday-Friday, 8:00 AM – 6:00 PM CST

Last Updated: [Insert Date] – We reserve the right to modify this policy to better serve our lighting community. Significant changes will be communicated via email to active customers.