Welcome to Luminexm Store’s FAQ section. Below you’ll find answers to common questions about our premium lighting solutions and services.

About Our Products

What types of lighting products do you offer?

We specialize in comprehensive lighting solutions including:

  • Energy-efficient LED bulbs for home and commercial use
  • Specialty lighting (Halogen, Fluorescent/CFL, HID, and Incandescent bulbs)
  • Outdoor lighting solutions (Flashlights, Lanterns, Head Lamps, Light Bars)
  • Supporting products (Ballasts, Batteries, Battery Chargers, Clamp Lights)
Are your LED bulbs compatible with all fixtures?

Most of our LED bulbs are designed for standard fixtures, but we recommend checking the product specifications or consulting with our lighting experts if you have specialty fixtures.

How do I choose between different bulb types?

Consider these factors:

  • Brightness needs (measured in lumens)
  • Energy efficiency (LEDs are most efficient)
  • Color temperature (warm to cool white)
  • Fixture compatibility
Our product descriptions include this information to help you decide.

Ordering & Account

How do I create an account?

During checkout, you’ll have the option to create an account for faster future purchases and order tracking.

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I modify or cancel my order after placing it?

Orders can typically be modified or canceled within 1 hour of placement. Contact us immediately at [email protected] for assistance.

Shipping & Delivery

Where do you ship?

We ship worldwide except to certain Asian countries and remote regions. Our system will automatically confirm if we can deliver to your location during checkout.

What are my shipping options?

We offer two convenient options:

  • Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
  • Free Shipping (orders $50+ via EMS): 15-25 business days after dispatch
All orders take 1-2 business days to process before shipping.
How can I track my order?

You’ll receive a tracking number via email when your package ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from the delivery date. Items must be unused and in original packaging. Contact our support team to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

How long do refunds take?

Once we receive your return, refunds are processed within 5-7 business days. The time to appear in your account depends on your payment provider.

Technical Support

My bulb stopped working shortly after installation. What should I do?

First ensure proper installation. If issues persist, contact our support team with your order details for warranty assistance.

How do I properly dispose of old bulbs?

Recommendations vary by bulb type:

  • LED bulbs: Can typically be recycled at electronics centers
  • CFL bulbs: Contain small amounts of mercury – check local hazardous waste programs
  • Incandescent bulbs: Can usually be disposed with regular trash

Have more questions? Our lighting experts are ready to help at [email protected].